Even with the advances of medical technology, it seems that there is still a struggle when it comes to reducing mortality rates in certain categories, such as that with newborns. Why is this so? This can be attributed largely to the quality of care, or the lack thereof. It’s been found that, for many reasons, many health facilities struggle to provide the right medical aid on time. These reasons include unmotivated staff, low-quality medicines, and the like.
Fortunately, this is a problem that can be easily solved. The following lists three standards that will help improve the quality of care for any health institution:
1. Simplified Communication
When it comes to health care, clear communication is vital. For example, when a woman is going through a pregnancy and needs to learn about herself and her baby, the doctor needs to have the ability to quickly and concisely explain what is going on and what will happen.
In this case, when the patient is effectively communicated with, she will understand what choices she can make when it comes to delivering her child or children, as well as her rights as a patient. At the same time, the doctor will also be able to outline what kind of support the family has access to, allowing them to have said support, depending on their choices.
2. Engagement with Families
Healthcare workers must engage with families. This is because, when they understand the beliefs and perspectives of families and families in the community, they will better understand the reasoning behind any decision made on their part. In other words, it will allow the staff to know what to expect and how to better deal with specific situations.
What happens when the staff becomes more engaged and understanding of families? Trust is built not only between the medical staff and the patient, but between the patient and the facility itself. What follows after that is smoother processes and better service.
3. Motivated Staff
Perhaps the most critical factor when it comes to offering a greater quality of care is to have motivated healthcare workers. Without their will to work, and to work better, there is no way quality of care is ever going to improve.
To add to this, other factors such as quality medicines, clean water, high-tech equipment, and the like contribute to the quality of care. With access to these things, the motivation of a health worker can be boosted, as they will be more motivated to carry out quality services if they possess quality items. Of course, this is not always true, and thus the requirement of software and systems to analyze and audit the work of staff will help institutions figure out who are working well and which of those need to be helped.
The factors we’ve mentioned above contribute greatly to the quality of care. If you are a medical worker wanting to improve your clinic’s quality of care, these are the factors you can pay attention to. Remember, motivated workers, engagement with families, and clear communication all contribute to the service quality you can offer to your patients, and significantly impacts your overall quality of care.
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