Providing adequate healthcare can be a challenge, especially during this global pandemic that is affecting the world. The priority now in the healthcare industry is to give healthcare services to patients who are affected by COVID-19. Because of this, patients with chronic diseases find it hard to get themselves treated during this crucial time. Whether they have cancer, diabetes, or other diseases, they should be aware of what steps to take because those with underlying conditions are the most vulnerable. This is where Chronic Care Management (CCM) comes into the picture.

In this article, we will share what CCM entails, how it works, and why it’s important, especially during this coronavirus crisis. 

Chronic Care Management

Statistics show there are approximately 133 million Americans who are affected by chronic diseases today. The good thing is that CMC has drastically changed the lives of millions of individuals, especially patients with one or more chronic conditions in the face of this global pandemic.

For the uninitiated, CMC encompasses the oversight and education activities conducted by health care professionals to help patients with chronic diseases. For the most part, it includes non-face-to-face services to instruct and treat patients. Furthermore, this management care may cover schedule appointments, medication refills, remote patient monitoring, and setting a care plan. 

The importance of CCM during COVID-19

Given the current COVID-19 outbreak, it’s a crucial time when individuals are asked to stay at home. Likewise, when there’s a need to leave the house for work purposes or to obtain basic needs, people are advised to maintain social distancing and wear masks. However, older members and those with underlying health conditions are strictly advised to remain indoors at all times.

The question is: how do these patients with chronic diseases get treated and cared for? The answer is through Chronic Care Management. Given what these services do, CCM services ensure that patients are still attended to while healthcare professionals are focused on treating COVID-19 patients and combating the virus. 

Typically, the service vendors act as an extension of particular healthcare providers. They maintain open lines of communication with the patients without physical contact. They review their personalized care plan, track their medications, and address any questions or issues that they may have. If there are any irregularities with the patients’ vital signs, providers will contact the patient immediately to ensure that they are well.


It was the Centers for Medicare and Medicaid Services (CMS) that first set CCM in place as a critical component in the healthcare industry. Since its launch in 2015, it has significantly helped manage patients with one or multiple chronic conditions with Medicare covering and paying for the medical services.

Given this crucial time, CCM has been helpful and beneficial to patients with chronic conditions. Seeing that COVID-19 has shown no signs of stopping yet, healthcare providers heavily rely on CCM devices to help patients with chronic conditions rise above their current plight and situation. 

We have a team of dedicated managers providing care management services in the US. If you’re looking for chronic care management software amid this global pandemic, get in touch with us today!

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